1. Information We Collect
Nionax Systems ("we," "our," or "us") collects information you provide directly to us, information we collect automatically when you use our services, and information from third parties.
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, business name, business address, and other contact information
- Payment Information: Billing address, payment method details, and transaction history (processed securely through Stripe and other payment processors)
- Business Information: Industry type, business description, services offered, and business goals
- Content and Communications: Messages, feedback, support requests, and any content you upload or create through our services
- Marketing Preferences: Your preferences for receiving marketing communications and newsletters
1.2 Information We Collect Automatically
- Usage Data: Information about how you interact with our services, including pages visited, features used, and time spent
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Log Data: Server logs, including access times, pages viewed, IP addresses, and referring URLs
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
1.3 Information from Third Parties
- Social Media Platforms: Information from social media accounts when you connect them to our services
- Business Partners: Information from partners who provide services in connection with our platform
- Public Sources: Information from publicly available sources, such as business directories
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Provide, maintain, and improve our website development and mobile app services
- Process transactions and manage your account
- Deliver customer support and respond to your inquiries
- Customize your experience and provide personalized content
2.2 Communication
- Send you service-related communications, including updates and notifications
- Respond to your comments, questions, and support requests
- Send you marketing communications (with your consent)
- Notify you about changes to our services or policies
2.3 Business Operations
- Analyze usage patterns and trends to improve our services
- Conduct research and analytics
- Detect, investigate, and prevent fraudulent activities
- Comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (Stripe, PayPal)
- Cloud hosting providers (Google Cloud, AWS)
- Analytics providers (Google Analytics)
- Customer support platforms
- Marketing and communication tools
3.2 Legal Requirements
We may disclose information when required by law, court order, or government request, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate fraud or security issues
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement comprehensive security measures to protect your personal information:
4.1 Technical Safeguards
- Encryption of data in transit using TLS/SSL protocols
- Encryption of data at rest using industry-standard encryption
- Regular security assessments and penetration testing
- Secure coding practices and vulnerability management
4.2 Administrative Safeguards
- Access controls and authentication measures
- Employee training on data protection
- Regular security audits and monitoring
- Incident response procedures
4.3 Physical Safeguards
- Secure data centers with physical access controls
- Environmental controls and backup systems
- Disaster recovery and business continuity plans
5. Your Rights and Choices
You have certain rights regarding your personal information:
5.1 Access and Portability
- Request access to your personal information
- Request a copy of your data in a portable format
- Update or correct your personal information
5.2 Deletion and Restriction
- Request deletion of your personal information
- Request restriction of processing of your information
- Object to certain types of processing
5.3 Communication Preferences
- Opt out of marketing communications
- Manage your communication preferences
- Unsubscribe from newsletters and promotional emails
5.4 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze usage patterns:
6.1 Types of Cookies
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
6.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate business purposes
When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by relevant data protection authorities
- Other appropriate safeguards as required by applicable law
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete personal information we have collected
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
11. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Providing notice through our services
Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
For privacy-related inquiries, please include "Privacy Policy Inquiry" in the subject line of your email.